Working For Us

Bridging people and technology

Benefits

Enriching work/life balance

HAS Technology Group is an innovative, fast moving global business and a forward thinking employer. The Group currently employs around 90 people in the UK and a further 25 in our offices in Australia and New Zealand. We employ people in a wide range roles including: software developers, business analysts, project managers, support analysts, trainers and sales and marketing specialists.

At HAS Technology our people are our most important asset. We value diversity in our workforce and are committed to employing talented and passionate people. Everyone who works for us is crucial to our success. Investing in our people plays a central role in how we work. Every individual is encouraged and supported to develop themselves to achieve their full potential resulting is higher than average staff retention rates across the business.

We pride ourselves on being a great place to work – and develop our policies and practices to ensure we maintain a positive friendly culture, offer the right benefits and that people have the learning and skills to excel at their work.

Join our team and you’ll work with a diverse group of Women and Men who share a passion for technology, innovation and adding value for users of our services and the wider community.

Benefits

Enriching work/life balance

HAS Technology Group employs the very best talent from around the world. We offer industry leading benefits packages including flexible working, with competitive salaries.

Jobs

Latest career opportunities

If you would like to work for HAS Technology Group and are interested in any of the vacancies listed, please contact our Recruitment Team on 0121 308 3010 or e-mail us at recruitment@hastl.com

List of job across the group

CM Mobile Project Support – 3-Month Temporary Placement

Role:

Providing a high standard of customer service to onboard current customers onto our new CM Mobile product.

Based at:

Four Oaks House, 160 Lichfield Road, Sutton Coldfield, West Midlands, B74 2TZ

Hours of Work

40 hours per week – 09:00-17:30 (flexibility around start and finish times)

Days of Work

Monday – Friday

Hourly Rate

£8.65 per hour

MAIN DUTIES & RESPONSIBILITIES:

§  Maintain high standards of customer service via email and telephone.

§  Contact customers to provide information about our new mobile app.

§  Gather requirements from each customer and document these in an organised manner.

§  Assist customers with the smooth transition from the current application to the new.

§  Liaise with departments across the business along with third party providers as and when required.

SKILLS & EXPERIENCE

Essential

  • The ability to trouble shoot, think laterally and question the situation before escalating the issue.
  • Passion for providing a top-quality service to customers, building rapport and trust.
  • Able to work in a pressured environment, dealing with potentially difficult customers in a professional manner
  • Able to take on and retain large amounts of new information including bespoke software.
  • Able to juggle many tasks and a high workload adhering to customer service level agreements whilst maintaining attention to detail.
  • A team player with a flexible working style – able to be dynamic and deal with changing priorities within a large team.
  • Driven and able to use own initiative within a team that is not micro-managed.
  • Excellent written and verbal communicator, able to explain technical issues in a clear and concise manner to non-technically minded clients.
  • Flexible attitude and approach to work.
  • Excellent time management, planning and organisational skills.
Closing date: 12.08.19 Apply

Customer Service Analyst (Out of Hours)

Job Title:

Customer Service Analyst – Out of Hours

Reporting to:

Technical Support Manager

Role:

Working within the Support Department and remotely as a Customer Service Analyst, providing high quality first point of contact customer support for end users of our clients’ bespoke software.

Based at:

Four Oaks House, 160 Lichfield Road, Sutton Coldfield, West Midlands, B74 2TZ

MAIN DUTIES & RESPONSIBILITIES

  • Provide 1st line contact technical support to customers and 3rd party contractors
  • Maintain high standards of customer service via email, telephone and live chat
  • Record detailed and accurate notes within the internal ticketing system
  • Categorise, prioritise and investigate issues – escalating only when required
  • Provide administrative support where required
  • Tracking of calls and keeping customers informed of the status of their queries
  • Shadow customer sessions for customer one-to-one training
  • Respond quickly and professionally to all queries and issues

SKILLS & EXPERIENCE

Essential

  • The successful candidate for the role of 1st Line IT Support Technician must possess either a proven software support background or experience of working within a busy call centre environment, and have the following skills and attributes:
  • The ability to trouble shoot, think laterally and question the situation before escalating the issue
  • Passion for providing a top-quality service to customers, building rapport and trust
  • Able to work in a pressured environment, dealing with potentially difficult customers in a professional manner
  • Able to take on and retain large amounts of new information including bespoke software
  • Able to juggle many tasks and a high workload adhering to customer service level agreements whilst maintaining attention to detail
  • A team player with a flexible working style – able to be dynamic and deal with changing priorities within a large team
  • Driven and able to use own initiative within a team that is not micro-managed
  • Excellent written and verbal communicator, able to explain technical issues in a clear and concise manner to non-technically minded clients

Desirable

  • Social and Healthcare sector experience
  • Experience of ITIL
  • Experience of SQL or Crystal reports
  • Excellent time management, planning and organisational skills
  • Excellent interpersonal skills
  • A good team player - ability to liaise effectively with work colleagues and professional approach, especially when under pressure
  • Flexible attitude and approach to work
  • Ability to work unsupervised and proactively on own initiative

 

This job description is intended to indicate the kind of tasks and levels of work required by the applicant.  It is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required.  The employee may be asked to perform other duties that are commensurate with the position.

Closing date: Ongoing Apply

Account Manager (2 vacancies) North/ SW&Wales

Job Title:

Account Manager

Reporting to:

Business Development Manager

Role:

To maximise customer retention and help achieve additional sales of HAS services to existing customers through account management and related sales activities.

Based at:

Home

MAIN RESPONSIBILITIES

Act as an Account Manager for designated Customers

§ Develop and manage relationships with existing customers in order to:

  • Provide a single point of access through regular telephone contact (minimum quarterly per customer) and face-to-face meetings/presentations (minimum bi-annually per customer).
  • Gain an understanding of customer’s unique business needs, ensuring any requirements are fully understood by the company (and fit into the wider HAS / Adult Social Care / Health agenda’s). 
  • Work with the customer to improve and increase compliance and system usage.
  • Move customers up the ‘relationship marketing ladder’ to be advocates and partners.
  • Deal with any issues that cannot be resolved by the help desk / support team and if necessary manage escalation procedures to achieve a positive outcome for the customer and company.
  • Understand the customer and their requirements sufficiently to be able to conduct business analysis for new technical requirements.
  • Document customer requirements and communicate these to the business.
  • Manage the process of rolling out customer requirements maintaining contact with all stakeholders.
  • Manage designated customer expectations at all times.
  • Steer them away from re-tendering at the end of a contract.

§ To agree on-going KPIs with designated customers as a part of their SLA and review these bi-annually at Account Management Meetings.

§ To fully maintain designated customer records listed on the customer database. Keeping the system up to date with details of all communications and Account Plans.

§ Attend any required meetings with technical/project management team to report on customer account management activity.

Generate customer sales to meet KPIs:

§ Generate new sales with designated customers through Account Management activity.

§ Undertake systematic telephone / face-to-face follow-up to customer specific e-mail-shots and other promotional events/activity.

§ Prepare and deliver presentations to customers on new system functionality, products and services consistent with the overall company approach.

§ Maintain records demonstrating KPI performance.

Contribute as required to sales & marketing activities, events / exhibitions:                                                                 

§ Attend promotional activity, sales events & exhibitions as and when required, (particularly where designated customers are present).

§ Undertake ad-hoc customer research and sales / marketing projects from time-to-time.

§ Help promote and expand good Account Management skills within HAS to encompass all customers.

SKILLS & EXPERIENCE

Essential

§ Good understanding of Account Management skills in order to create, maintain and enhance customer relationships.

§ Excellent communication skills written, analytical and verbal, maintaining accurate / accessible and organised documentation in line with the company’s recordkeeping procedures and systems. 

§ Excellent client facing skills (listening but also questioning to minimize workloads on HAS).

§ Excellent commercial awareness, with the ability to spot up selling opportunities.

§ Excellent knowledge of the Electronic Homecare Monitoring Market with good IT technical skills.

§ The organisation skills to provide timely campaign performance reports in line with the sales meeting reports.

§ Work hard (and smart) with the determination and motivation to succeed.

§ Ability to stand alone and self-motivate, but also work in a team as and when required.

§ A good understanding of the Project Management process (Prince II skills desirable).

§ A good understanding of Business Analysis techniques is desirable.

§ Ability to effectively manage customer & staff relationships:

§ Promptly respond to customer and colleague queries

§ Manage customer expectations

§ Develop timetables & set deadlines (with colleague buy in) in order to achieve customer objectives

§ Ensure delivery of solutions against deadlines.

§ Must be prepared to travel and undertake any necessary training in order to meet the demands of the role

Desirable

§ Educated to degree level

§ Experience of the Social and Healthcare sector

§ Experience of working in an environment where PRINCE2, or any other recognized project methodologies are applied

§ Ability to work unsupervised and proactively on own initiative




Apply