Working For Us

Bridging people and technology

Benefits

Enriching work/life balance

HAS Technology Group is an innovative, fast moving global business and a forward thinking employer. The Group currently employs around 90 people in the UK and a further 25 in our offices in Australia and New Zealand. We employ people in a wide range roles including: software developers, business analysts, project managers, support analysts, trainers and sales and marketing specialists.

At HAS Technology our people are our most important asset. We value diversity in our workforce and are committed to employing talented and passionate people. Everyone who works for us is crucial to our success. Investing in our people plays a central role in how we work. Every individual is encouraged and supported to develop themselves to achieve their full potential resulting is higher than average staff retention rates across the business.

We pride ourselves on being a great place to work – and develop our policies and practices to ensure we maintain a positive friendly culture, offer the right benefits and that people have the learning and skills to excel at their work.

Join our team and you’ll work with a diverse group of Women and Men who share a passion for technology, innovation and adding value for users of our services and the wider community.

Benefits

Enriching work/life balance

HAS Technology Group employs the very best talent from around the world. We offer industry leading benefits packages including flexible working, with competitive salaries.

Jobs

Latest career opportunities

If you would like to work for HAS Technology Group and are interested in any of the vacancies listed, please contact our Recruitment Team on 0121 308 3010 or e-mail us at recruitment@hastl.com

List of job across the group

Data Warehouse Quality Analyst

Role:

Working alongside highly capable software development professionals with the joint goal of re-platforming and modernising our existing legacy product suite, utilising industry standard best practices and user experience techniques.

As a Data Warehouse Quality Analyst you must be results oriented, self-motivated and have the ability to thrive in a fast paced environment. This role requires frequent interaction with stakeholders, product owners, business intelligence consultants and developers to ensure that we deliver a quality tested platform to our user base.

Our QA ensures that data loaded into the warehouse is accurate and presented correctly before being used by our Business Intelligence solutions. You will then complete the delivery process by checking that reports are correct once developed in the relevant solution

It will be necessary to identify potential errors, data quality and accuracy issues and work with the development team to resolve them.

Based at:

Four Oaks House, 160 Lichfield Road, Sutton Coldfield, West Midlands, B74 2TZ

MAIN DUTIES & RESPONSIBILITIES

  • Plan, execute and document the testing of our software suite
  • Work closely with Developers as part of a SCRUM team to test user stories as they’re being developed.
  • Collaborate with Product Owners from the onset to understand requirements, define test cases and suggest conditions of acceptance.
  • Identification of data quality and reporting issues
  • Provide quality assurance oversight of data flows and stores
  • Log and help to prioritise defects in Azure DevOps ensuring that the necessary level of detail is documented
  • Update our bank of regression scripts on a continual basis.
  • Work with other members of your team to iteratively improve working practices.
  • Assist with planning the regression testing activities in preparation for a release.
  • Testing BI Reports built in a number technologies that form part of a wider BI Suite.

SKILLS & EXPERIENCE

Essential

  • Strong background in functional testing with the ability to design and develop test strategy and test cases for a Data Warehouse/ETL/Business Intelligence function.
  • Ability to review technical requirements with data warehouse and business intelligence terminology to produce test strategies, test scenarios and test cases for the data warehouse team.
  • Demonstrable expertise in the whole testing life cycle including knowledge of various test methodologies, definition of test plans and test scripts, test execution and raising defects.
  • Hands on experience in Data Warehousing and Business Intelligence testing projects
  • Proficient in SQL and database systems
  • Excellent analytical, problem-solving, communication and interpersonal skills.
  • Experience in creating and executing database queries to support testing, such as using SQL and MongoDB.
  • Experience of working within a SCRUM environment.
  • ISTQB-BCS Certified Tester Foundation Level.

Desirable                    

  • Experience of testing high availability systems.
  • Experience in performance testing and using performance testing tools such as Apache JMeter.
  • Selenium / Test Automation Experience
  • Experience working in an environment utilising Continuous Integration, and experience in build management.
  • Experience testing web services and web applications and using API testing tools such as Postman.
Closing date: 31.08.19 Apply

Customer Service Analyst

Working within the Support Department and remotely, providing high quality, 1st point of contact customer support for end users of our clients’ bespoke software. 

  MAIN DUTIES & RESPONSIBILITIES

  • Provide 1st line contact technical support to customers and 3rd party contractors
  • Maintain high standards of customer service via email, telephone and live chat
  • Record detailed and accurate notes within the internal ticketing system
  • Categorise, prioritise and investigate issues – escalating only when required
  • Provide administrative support where required
  • Tracking of calls and keeping customers informed of the status of their queries
  • Shadow customer sessions for customer one-to-one training
  • Respond quickly and professionally to all queries and issues

SKILLS & EXPERIENCE

Essential


  • Proven software support background or experience of working within a busy call centre environment
  • The ability to trouble shoot, think laterally and question the situation before escalating the issue
  • Passion for providing a top quality service to customers, building rapport and trust
  • Able to work in a pressured environment, dealing with potentially difficult customers in a professional manner
  • Able to take on and retain large amounts of new information including bespoke software
  • Able to juggle many tasks and a high workload adhering to customer service level agreements whilst maintaining attention to detail
  • A team player with a flexible working style – able to be dynamic and deal with changing priorities within a large team
  • Driven and able to use own initiative within a team that is not micro-managed 
  • Excellent written and verbal communicator, able to explain technical issues in a clear and concise manner to non-technically minded clients

Desirable

  • Social and Healthcare sector experience
  • Experience of ITIL
  • Experience of SQL or Crystal reports
  • Excellent time management, planning and organisational skills
  • Excellent interpersonal skills
  • A good team player - ability to liaise effectively with work colleagues and professional approach, especially when under pressure
  • Flexible attitude and approach to work
  • Ability to work unsupervised and proactively on own initiative
Closing date: 31.08.19 Apply

Associate Bid Writer

ROLE

To assist with the drafting of tenders (bids) and to provide support to all functions within HAS’ bid production process. Working as part of the Sales Team, the overall purpose of HAS’ bidding function is to help generate new sales and retain existing customers through the preparation of industry-leading tender responses. This role offers outstanding training, development and progression opportunities to any recent graduate interested in a long-term career as a Bid Writer / Manager in the IT sector.

MAIN RESPONSIBILITIES

Support the Tender Process from Start to Finish

Work closely with the Bid Manager to devise and prepare tender responses in a timely manner in accordance with commercial deadlines.

Work with all parts of the business to ensure answers are full, factually correct and written to a high standard.

Upload electronic versions of all tender responses to a central storage system and ensure these are up-to-date.

Help to ensure that all tenders are produced to an exceptional level.

Manage bid clarification processes as directed by the Bid Manager.

Organise the attendees for each tender presentation pitch and diarise for all attendees agreed with the Bid Manager and Commercial Director.

Prepare information on current and planned tendering activities.

Update all administrative records and information logs on current and historic tender responses so that accurate management information is available on request.

Help to Develop First Draft Tender and Bid Clarification Responses

Use previous tenders, stock material, brochures and information gained from colleagues around the business to help prepare first draft tender responses.

Prepare first draft written responses to clarification questions raised by prospects in relation to bids that the Company has submitted.  

Manage and Update a Library of Stock Tender Question Responses

Update and maintain an easy-to-follow, clear, central library of stock answers to be used for tender responses.

Maintain the library with up-to-date, factual responses, utilising intelligence from all parts of the business.

Proactively Search the Market for Tendering Opportunities

Check emails that alert of new tender opportunities on a daily basis and flag up those of relevance to the Bid Manager.

Log into and check ‘tendering portals’ that alert of new tender opportunities on a regular basis and flag up those of relevance to the Bid Manager.

Manage the user profiles on ‘tender portals’ that HAS is signed up to and complete the registration process for any new portals that the organisation signs up to.

Contribute to General Sales Team Activities as Required

Monitor and report on competitor activity as required.

Assist with research projects in conjunction with the Bid Manager / wider team.

Undertake ad-hoc projects to support the Sales function from time-to-time.

SKILLS & EXPERIENCE

Essential

Excellent communication skills – written and verbal

Good organisation skills to provide timely information to meet deadlines

Ability to work hard (and smart) with the determination and motivation to succeed

Ability to work unsupervised and self-motivate, but also work in a team as and when required, using own initiative and working proactively.

Ability to effectively manage customer, prospect and staff relationships by:

Promptly responding to customer and colleague queries

Managing customer expectations

Developing timetables and setting deadlines (with colleague buy in) in order to achieve customer objectives

Ensuring delivery of solutions against deadlines

Being prepared to travel and undertake any necessary training in order to meet the demands of the role.

Desirable

Educated to degree level in related degree  

Knowledge of the health and social care sectors

Knowledge of the tenders and bid writing processes eg EU Procurement legislation, APMP, best practice guidelines etc.

Closing date: 08.08.2019 Apply