Working For Us

Bridging people and technology

Benefits

Enriching work/life balance

HAS Technology Group is an innovative, fast moving global business and a forward thinking employer. The Group currently employs around 90 people in the UK and a further 25 in our offices in Australia and New Zealand. We employ people in a wide range roles including: software developers, business analysts, project managers, support analysts, trainers and sales and marketing specialists.

At HAS Technology our people are our most important asset. We value diversity in our workforce and are committed to employing talented and passionate people. Everyone who works for us is crucial to our success. Investing in our people plays a central role in how we work. Every individual is encouraged and supported to develop themselves to achieve their full potential resulting is higher than average staff retention rates across the business.

We pride ourselves on being a great place to work – and develop our policies and practices to ensure we maintain a positive friendly culture, offer the right benefits and that people have the learning and skills to excel at their work.

Join our team and you’ll work with a diverse group of Women and Men who share a passion for technology, innovation and adding value for users of our services and the wider community.

Benefits

Enriching work/life balance

HAS Technology Group employs the very best talent from around the world. We offer industry leading benefits packages including flexible working, with competitive salaries.

Jobs

Latest career opportunities

If you would like to work for HAS Technology Group and are interested in any of the vacancies listed, please contact our Recruitment Team on 0121 308 3010 or e-mail us at recruitment@hastl.com

List of job across the group

Reporting to:

PMO Manager

Role:

To manage the delivery of electronic monitoring and scheduling solutions to large, small and medium homecare providers.

Based at:

Home-Based

MAIN RESPONSIBILITIES

  • To have the ability to manage several projects at the same time, involving complex software delivery schedules and multiple streams of implementation, whilst maintaining the quality of delivery.
  • To ensure that projects are implemented to the customer’s satisfaction and meet the agreed timescales, whilst fulfilling their expectations of having a dedicated point of contact within the company.
  • To manage and execute the delivery of training for all assigned projects.  Training end users on site makes up approximately 50% of this role.
  • To manage implementation budgets and report exceptions to the management team.
  • To ensure reporting of project progress is regular by updating the Project Management Office.
  • To provide good interdepartmental and external communications for all projects. To provide full documentation for each project as defined in the departmental procedures and protocols and ensure an ongoing adherence to company standards.

SKILLS & EXPERIENCE

  • Able to understand and manage risks associated with complex software solutions
  • Goal oriented and able to drive projects forward, imparting a sense of urgency. An energetic and hardworking attitude is key
  • Ability to be assertive is a must, to be able to overcome objections/resistance and to be able to achieve goals in the face of obstacles
  • Able to work well under pressure and enjoy meeting tight deadlines
  • An eye for detail
  • Strong leadership abilities
  • Strong self-confidence
  • Experience of managing projects to deliver large scale software solutions, ideally gained in working for a healthcare software vendor (or similar)
  • Excellent interpersonal, oral and written communication skills
  • Project Management and planning skills with the ability to manage multiple projects concurrently
  • Financial acumen, to understand the Business’s and the Customer’s need for cost control and timely revenue recognition
  • Excellent time management, planning and organisational skills required
  • A good team player - ability to liaise effectively with work colleagues and professional approach, especially when under pressure
  • Flexible attitude and approach to work, there is a requirement for the role to work from various locations and will require substantial travel
  • Ability to work unsupervised and proactively on own initiative

Desirable

  • Educated to degree level
  • PRINCE2 Practitioner Trained
  • Educated to degree level
  • Microsoft Project & IT systems knowledge
  • Experience of the Social and Healthcare sector
  • Experience of working in an environment where PRINCE2 methodologies are applied

 

This job description is intended to indicate the kind of tasks and levels of work required by the applicant.  It is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required.  The employee may be asked to perform other duties that are commensurate with the position.

Apply

Marketing Executive (CM) 6 Monthe FTC

Reporting to:

Head of Marketing

Role:

To work as part of a small team providing marketing support to achieve the lead generation objectives for the CM, PAMMS & ARMED and Quality Insight brands, focusing on:

§ Coordinating all aspects of the annual events programme   

§ Keeping web content re-freshed and optimised

§ Marketing campaign support using CommuniGator

§ Assisting sales team with managing marketing lists / data cleansing

Based at:

Hours:

Four Oaks House, Sutton Coldfield (Travel Required to Attend Events) 

24 hours per week (Wednesday to Friday) 

MAIN DUTIES & RESPONSIBILITIES

Events – manage attendance at a range of industry trade shows and conferences inclusive of customer events and webinars. Including but not limited to:

                Space / venue booking

Complying with all requirements in exhibitor manuals re: electrics, H&S

Organising catering & liaising with speakers (HAS Technology hosted events e.g. user groups, sales events)

Website landing page / managing attendance lists (HAS Technology hosted events e.g. user groups, sales events)

Producing delegate lists / badges

Campaign creation

Identifying workshop / PR opportunities related to event themes

Planning collateral requirements

Organising listings / adverts / inserts in delegate materials

Social media campaigns (pre / during / post event)

Sourcing and ordering merchandise

Liaising with stand builders and attending site for stand handover (large events)

Shipping stands and collateral (smaller events)  

Liaising with CM staff to ensure attendance / full event briefing

§ Use CMS to update web copy as required. Keep key words and SEO under review utilising google analytics.

§ Provide support to the Marketing Operations Manager with preparing and sending campaigns in CommuniGator, including developing landing pages.

§ Ensure data lists are being managed in accordance with GDPR. Assist sales team with data segmentation and list cleansing.  

 

Person specification:

=         CIM qualifications desirable

=         B2B marketing experience

=         Experience in a similar role

=         Excellent organisational and planning skills

=         Clear and concise written and verbal communication

=         The ability to work on multiple projects at one time

=         The ability to work under pressure and to deadlines

=         Good attention to detail and accuracy

=         Strong IT skills (knowledge of marketing automation systems (particularly CommuniGator) and CRM (NetSuite) an advantage

=         Good knowledge of digital marketing

=         The ability to be a team player

=         Good creative skills

Apply

Account Manager (2 vacancies) North/ SW&Wales

Job Title:

Account Manager

Reporting to:

Business Development Manager

Role:

To maximise customer retention and help achieve additional sales of HAS services to existing customers through account management and related sales activities.

Based at:

Home

MAIN RESPONSIBILITIES

Act as an Account Manager for designated Customers

§ Develop and manage relationships with existing customers in order to:

  • Provide a single point of access through regular telephone contact (minimum quarterly per customer) and face-to-face meetings/presentations (minimum bi-annually per customer).
  • Gain an understanding of customer’s unique business needs, ensuring any requirements are fully understood by the company (and fit into the wider HAS / Adult Social Care / Health agenda’s). 
  • Work with the customer to improve and increase compliance and system usage.
  • Move customers up the ‘relationship marketing ladder’ to be advocates and partners.
  • Deal with any issues that cannot be resolved by the help desk / support team and if necessary manage escalation procedures to achieve a positive outcome for the customer and company.
  • Understand the customer and their requirements sufficiently to be able to conduct business analysis for new technical requirements.
  • Document customer requirements and communicate these to the business.
  • Manage the process of rolling out customer requirements maintaining contact with all stakeholders.
  • Manage designated customer expectations at all times.
  • Steer them away from re-tendering at the end of a contract.

§ To agree on-going KPIs with designated customers as a part of their SLA and review these bi-annually at Account Management Meetings.

§ To fully maintain designated customer records listed on the customer database. Keeping the system up to date with details of all communications and Account Plans.

§ Attend any required meetings with technical/project management team to report on customer account management activity.

Generate customer sales to meet KPIs:

§ Generate new sales with designated customers through Account Management activity.

§ Undertake systematic telephone / face-to-face follow-up to customer specific e-mail-shots and other promotional events/activity.

§ Prepare and deliver presentations to customers on new system functionality, products and services consistent with the overall company approach.

§ Maintain records demonstrating KPI performance.

Contribute as required to sales & marketing activities, events / exhibitions:                                                                 

§ Attend promotional activity, sales events & exhibitions as and when required, (particularly where designated customers are present).

§ Undertake ad-hoc customer research and sales / marketing projects from time-to-time.

§ Help promote and expand good Account Management skills within HAS to encompass all customers.

SKILLS & EXPERIENCE

Essential

§ Good understanding of Account Management skills in order to create, maintain and enhance customer relationships.

§ Excellent communication skills written, analytical and verbal, maintaining accurate / accessible and organised documentation in line with the company’s recordkeeping procedures and systems. 

§ Excellent client facing skills (listening but also questioning to minimize workloads on HAS).

§ Excellent commercial awareness, with the ability to spot up selling opportunities.

§ Excellent knowledge of the Electronic Homecare Monitoring Market with good IT technical skills.

§ The organisation skills to provide timely campaign performance reports in line with the sales meeting reports.

§ Work hard (and smart) with the determination and motivation to succeed.

§ Ability to stand alone and self-motivate, but also work in a team as and when required.

§ A good understanding of the Project Management process (Prince II skills desirable).

§ A good understanding of Business Analysis techniques is desirable.

§ Ability to effectively manage customer & staff relationships:

§ Promptly respond to customer and colleague queries

§ Manage customer expectations

§ Develop timetables & set deadlines (with colleague buy in) in order to achieve customer objectives

§ Ensure delivery of solutions against deadlines.

§ Must be prepared to travel and undertake any necessary training in order to meet the demands of the role

Desirable

§ Educated to degree level

§ Experience of the Social and Healthcare sector

§ Experience of working in an environment where PRINCE2, or any other recognized project methodologies are applied

§ Ability to work unsupervised and proactively on own initiative




Apply

BI Consultant

Reporting to:

Director of Business Intelligence Services

Role:

Design and deliver Business Intelligence solutions and services to meet business requirements; including the training of customers so that they can self-service their Business Intelligence requirements.

Based at:

Four Oaks House, Sutton Coldfield

MAIN DUTIES & RESPONSIBILITIES

=       Delivering product demonstrations to prospective clients. 

=        Feedback on potential or requested product changes following from demonstrations or implementation.

=        End to end implementation of solutions based on project scope and requirements.

=        Provide additional technical support to the Help Desk function as required.

=        Scope and gather requirements and change requests in accordance with the Business Intelligence strategy and customer need.

=        Design and develop data sources as well as relevant reports and analytics in line with customer requirements and accordance with the Business Intelligence strategy.

=        Delivery solution training to new and existing customers as required.

 

SKILLS & EXPERIENCE

Essential

=        Excellent problem solving and analytical skills with a keen eye for detail.

=        Good level of SQL knowledge.

=        Experience of working in an Agile / SCRUM environment.

=        Demonstrable expertise in the Software Development Life Cycle (SDLC).

=        Excellent written communication skills.

=        Willingness to apply thorough test processes to produce high quality deliverables.

=        Excellent verbal communication skills to a range of technical and non-technical stakeholders.

=        Ability to present items and hold workshops in formal/informal environments.

=        Ability to work in a fast-paced responsive customer focused environment.

=        Ability to mentor and coach others.

=        Ensure that reports and data delivered meet GDPR and other legislative requirements.

Desirable

=        Experience and understanding of Data Warehouse design methodologies.

=        Experience in designing and developing reports in Crystal Reports a distinct advantage

=        Experience in using Power BI or CXAIR solutions

=        Project Management Experience

=        Knowledge of Machine Learning or Predictive Analytics approaches

Apply

Customer Service Analyst (Out of Hours)

Role:

Working within the Support Department and remotely as a Customer Service Analyst, providing high quality first point of contact customer support for end users of our clients’ bespoke software.

Based at:

Four Oaks House, 160 Lichfield Road, Sutton Coldfield, West Midlands, B74 2TZ

MAIN DUTIES & RESPONSIBILITIES

  • Provide 1st line contact technical support to customers and 3rd party contractors
  • Maintain high standards of customer service via email, telephone and live chat
  • Record detailed and accurate notes within the internal ticketing system
  • Categorise, prioritise and investigate issues – escalating only when required
  • Provide administrative support where required
  • Tracking of calls and keeping customers informed of the status of their queries
  • Shadow customer sessions for customer one-to-one training
  • Respond quickly and professionally to all queries and issues

SKILLS & EXPERIENCE

Essential

  • The successful candidate for the role of 1st Line IT Support Technician must possess either a proven software support background or experience of working within a busy call centre environment, and have the following skills and attributes:
  • The ability to trouble shoot, think laterally and question the situation before escalating the issue
  • Passion for providing a top-quality service to customers, building rapport and trust
  • Able to work in a pressured environment, dealing with potentially difficult customers in a professional manner
  • Able to take on and retain large amounts of new information including bespoke software
  • Able to juggle many tasks and a high workload adhering to customer service level agreements whilst maintaining attention to detail
  • A team player with a flexible working style – able to be dynamic and deal with changing priorities within a large team
  • Driven and able to use own initiative within a team that is not micro-managed
  • Excellent written and verbal communicator, able to explain technical issues in a clear and concise manner to non-technically minded clients

Desirable

  • Social and Healthcare sector experience
  • Experience of ITIL
  • Experience of SQL or Crystal reports
  • Excellent time management, planning and organisational skills
  • Excellent interpersonal skills
  • A good team player - ability to liaise effectively with work colleagues and professional approach, especially when under pressure
Apply

Senior Analyst Programmer

Re-platforming and modernising our existing legacy product suite, utilising industry standard best practices and user experience techniques.

Working within a dedicated SCRUM team to demonstrate your technical capability, creativity and ability to deliver robust solutions alongside the opportunity to learn and apply new skills in line with your on-going career development.

Four Oaks House, Sutton Coldfield

MAIN DUTIES & RESPONSIBILITIES

  • Developing applications using C# and VB.net / ASP.NET with HTML 5 and SQL / MongoDB.
  • Work collaboratively in a cross-functional team and take responsibility for your own development and that of the whole team.
  • Help train and mentor new and less-experienced team members.
  • Be committed to self-improvement and learning new technology.
  • Take a proactive approach to risk management, identifying potential issues and bringing your suggestions for improvement and mitigation to the team.
  • Actively encourage best practice and research / make recommendations on new technology that could benefit the business.
  • Act as a technical subject matter expert in selected areas.
  • Embed quality into everything that you do.
  • Chair our Coding Council meetings with other senior developers, to assist in documenting agenda and action items.

SKILLS & EXPERIENCE

Essential

  • Experience developing web applications in HTML5, CSS3 and Javascript (Angular).
  • A minimum of 5 years’ industry experience developing .NET applications in either C# or VB.NET.
  • Excellent practical understanding of Software Design Patterns; with examples of prior use.
  • Experience implementing SOLID coding principles.
  • SQL Server T-SQL with an excellent understanding of relational database design.
  • Strong TDD skills, test-first and unit-testing skills.
  • The ability to work within established coding standards and tools.
  • Experience mentoring junior team members.

Desirable

  • Prior experience of Continuous Delivery principles.
  • Hold 1 or more MCP (or higher) qualifications in relevant disciplines.
  • Understanding of MongoDB or similar.
  • Understanding of microservice architecture.
  • Exposure to queuing technologies such as Rabbit MQ.
  • Experience of Typescript.
Closing date: Ongoing Apply